Solution Architect

Job Title: Solution Architect Professional Service

Company Overview:

We are Motive - the worlds leading provider of device management for mobile, fixed and IOT as well as managing the omni-channel customer experience which through its business logic drives actions, runs proactive care campaigns and improves customer satisfaction.  Deployed by leading service providers worldwide, Motives device management and service management platform drive revenue, reduce customer care costs and automate each customer interaction.  

A relaunched brand with a long history and pedigree, at Motive we differentiate ourselves by creating innovative technical solutions, packaging them in ways that simplify operational complexity and time to market, and we never forget that we only succeed when our customers succeed.

As a member of the Motive team, you will share a passion for being part of an exciting team of talented individuals, with a focus on building sustained long-term growth, and a fantastic place to work.  Surrounded by individuals of exceptional ability and commitment, you will have the opportunity both to contribute to our continued business success, and to also invest in your own personal development.

Job Summary:

We are seeking a Solution Architect with strong expertise in integrating telecom carrier IT systems with mobile platforms to support multi-SIM entitlements for Apple, Samsung, and Android devices. This role focuses on architecting solutions that leverage SMDP+, Camel routes, websheets, and custom microservices, with additional responsibilities for managing push notification systems like FCM (Firebase Cloud Messaging) and APNS (Apple Push Notification Service). You will drive the design of a seamless, scalable solution for multi-SIM entitlements, ensuring synchronization and secure communication between carriers and devices.

Key Responsibilities:

• Collaborate with telecom carriers to integrate the product with existing IT systems, including entitlement servers, provisioning systems, and network infrastructure. 
• Design flows required to configure Camel routes to efficiently route data between internal microservices and external carrier systems. 
• Design custom microservices to handle entitlements, device synchronization, and provisioning logic for multi-SIM management. 
• Utilize Web sheets to manage user entitlements and profiles ensuring a smooth customer experience for primary and secondary devices. 
• Integrate FCM (Firebase Cloud Messaging) and APNS (Apple Push Notification Service) to manage real-time notifications for entitlement updates and device synchronization across platforms. 
• Ensure the architecture supports seamless entitlements and transitions between carriers, devices, and operating systems. 
• Work with security teams to implement SSL encryption, certificate management, and other security protocols to safeguard carrier and customer data. 
• Lead the integration of telecom standards like TS.43 for multi-device entitlements and data synchronization. 
• Oversee API integrations between carrier systems, entitlement servers, and mobile device ecosystems, ensuring smooth and secure communication. 

Experience

• 12+ years of software development experience in Telecommunications Networks
• Responsible for Architecture, Requirement analysis, Feature design based on cloud native principles 
• Ownership of SW Architecture at System component level
• Hands-on knowledge on a broad array of cloud native technologies and operability concepts. Ability to comprehend complex technical problems and create pragmatic solutions.
• High proficiency in Coding languages and development practices.
• Expert Programmer using Go / Java / C++ and related Tools in Linux environment
• Expert in Design and Development using Cloud Native Principles with strong Analytical and Debugging skills
• Hands-on Experience with Cloud Native, Microservices, Containers and Virtualization Technologies like Docker, Kubernetes (K8s), CaaS, Helm, Envoy, Databases, gRPC, Open-Source Integration, FOSS, CSF, Operability and Serviceability Domain, CI/CD, DevOps, etc.
• Work independently, deploying, testing and troubleshooting Cloud native application
• Leading the end-to-end development of Features
• Willing to work in lean and extremely agile environment / start-up work culture to achieve stiff and challenging targets
• Team player with proven ability to work in diverse team environment
• Experience in cross-team technical interface management.
• Demonstrated ability to work effectively with a wide array of stakeholders and technical experts throughout the company and outside partners
• Interface to key customers to explain design approaches and solution elements
• Ability to manage customer escalations caused by outage or product defects
• Track record of creating high quality work and delivering results on time.

Work Environment:

• Hybrid (On-site/Remote) or fully remote options are available depending on location.