Customer Support Intern

We are looking for a qualified Customer Support Intern to support LugBee users Hosts over Phone calls, Online Meeting, Chat email. To be successful as a customer support executive, you should display excellent interpersonal and communication skills. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities

• Supporting the customer through Phone Calls, Chat, email ticketing system.

• To support LugBee users hosts in completing the booking process.

• Scheduling and delivering online training to our hosts users.

• Overseeing the customer host service process.

• Conducting quality assurance surveys with customers.

• Possessing excellent product knowledge to enhance customer support.

• Resolving customer complaints and queries.

• Maintaining records of each phone call for future reference.

• Maintaining a healthy relationship with the clients.

• Adhering to the company s rules and regulations.

Requirements

• Excellent interpersonal and written and oral communication skills.

• Excellent phone etiquette and active listening abilities.

• A quick learner with exceptional ability to make decisions.

• Ability to handle stressful situations and maintain a calm composure.

• Ability to work independently and collaboratively with the team.

• Strong time management and multitasking skills.

• Proficient in MS Office Email.

• Proficient in online meeting tools like Google Meet, Skype, Anydesk etc.