16 LRN Corporation Jobs

Position: Technical Support Specialist

Location: Mumbai, India

About LRN:

Do you want to use your technical expertise to help people around the world do the right thingJoin us at LRN to be a part of a global company with 500+ employees where you can have maximum impact.

LRN is a SaaS based e-Learning provider with a global presence. More than 2,800 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN s e-learning platform to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.

About the role:
LRN s Production Support team is the first line of support for LRN s proprietary applications, working with customers program administrators, stakeholders, and internal customers. Technical Support Specialist responsibilities includes resolving any defects reported by customers as well as with any How To questions on LRN s proprietary applications.

Your responsibilities will include

Key Skills:

Good logical and problem-solving skills geared towards troubleshooting technical issues.

Good understanding of underlaying principals of SAAS based products.

Ability to analyze and pull HAR logs and analyze network calls

Escalation and problem management skills

Good knowledge of HTML and basic SQL commands

Familiarity with Learning Management Systems is a add on

Proven experience in root cause analysis and resolution.

Proficiency in using specialized software and tools relevant to the specific domain.

Familiarity with industry-specific diagnostic and monitoring tools.

Excellent verbal and written communication

Provide feedback to product development teams for feature enhancements

Ability to understand and grasp usability of applications

Collaborate and participate as team player.