Technical Product Manager

RESPONSIBILITIES

• Define and drive the capture, prioritization, and execution of product features for the LotusFlare Converged Charging System used by Telecom operators.
• Take ownership of the product roadmap and act as the product and industry subject matter expert of telecommunications charging systems.
• Collaborate with a team of world-class engineers and designers on the ideation, planning, development, and launch of innovative features and functionalities.
• Turn incomplete, conflicting, and/or ambiguous inputs into product requirements that can benefit all customers.
• Integrate usability studies, market and competitive research into the product roadmap to enhance customer growth and overall satisfaction.
• Partner with other cross-functional teams including solution architects, sales, marketing, and customer success to ship and deploy the converged charging system to Telecom Operators worldwide.
• Provide product documentation and demonstrations on a regular basis to both internal and external stakeholders.
• Define and track core metrics to measure the success of the product

REQUIREMENTS

• 3 - 5 years of previous experience in product management, solution architecture and/or software development working in an enterprise software company or with a Telecom Operator.
• Expert knowledge of 3GPP Online Charging System (OCS), Offline Charging System (OFCS) and Converged Charging System (CCS).
• Strong knowledge of 3GPP releases, specifications and architectural principles in the Policy and Charging Control domain covering 4G, 5G and non-3GPP access networks.
• Strong knowledge of charging system signaling protocols including Diameter, CAMEL Application Part (CAP), 5G Service Based Interface (SBI) as well as offline CDR ingestion mechanisms.
• Strong knowledge of BSS (Business Support System) systems and how charging systems integrate with back office systems.
• Experience in delivering business critical, scalable server platform(s).
• Familiarity with technologies such as:
  • Private and Public Cloud architectures (AWS preferable)
  • Kubernetes
  • Microservices architecture
  • Kafka
  • Kibana (logs), Prometheus and Grafana (metrics)
  • Postman, Swagger, OpenAPI
  • Git (GitHub preferable)
  • TMForum APIs
• Strong communication skills (oral and written) with internal and external stakeholders
• Ability to work with ambiguity and provide clarity to stakeholders
• Ability to manage multiple projects and stakeholders concurrently
• Able to effectively synthesize quantitative and qualitative data sets to quickly make data-driven decisions