Mobile Repair Service Engineer For Vidarbha & Marathwada

Role & responsibilities

• Conduct detailed diagnostics to identify faults in mobile devices.
• Perform repairs on various mobile devices, including but not limited to screen replacement, battery replacement, and motherboard repairs.
• Ensure all repairs are completed to high-quality standards.
• Update and install software and firmware on devices.
• Troubleshoot software-related issues and perform necessary fixes.
• Backup and restore customer data during the repair process.
• Interact with customers to understand their device issues and provide accurate information on repair timelines and costs.
• Offer technical advice and tips on device maintenance and care.
• Handle customer inquiries and complaints professionally and efficiently.
• Manage and maintain an inventory of spare parts and tools.
• Order necessary parts and ensure that the repair workstation is well-stocked.
• Maintain accurate records of all repairs and services performed.
• Generate reports on common issues and suggest improvements to service processes.
• Document customer interactions and feedback for quality assurance purposes.
• Adhere to safety protocols and guidelines while performing repairs.

Preferred candidate profile

• Certification from recognized institutions would be preferred.
• Strong technical skills and hands-on experience with mobile device hardware and software.
• Proficiency in using diagnostic tools and repair equipment.
• Excellent problem-solving abilities and attention to detail.
• Good communication skills and ability to explain technical issues to non-technical customers.
• Ability to work independently and as part of a team.
• Familiarity with various mobile operating systems (iOS, Android) and their functionalities.
• Ability to lift and handle mobile devices and repair tools.

Perks and benefits

Good hike on existing salary plus incentive

Perks : Medical Insurance, KPI & Other Benefits