AR Caller / Patient Calling

1. Patient billing inquiries:

• Answer calls, explain charges, and provide billing clarifications.
• Assist with account updates and payment inquiries.

2. Insurance verification and coordination:

• Verify patient insurance details and submit claims to insurance companies.
• Resolve claim denials and assist with appeals.

3. Payment Processing:

• Collect payments for services rendered and process payments.
• Set up payment plans for patients if needed.

4. Billing Dispute Resolution:

• Investigate and resolve billing discrepancies.
• Correct errors and escalate unresolved issues.

5. Customer Service and Communication:

• Provide excellent customer service, addressing concerns with professionalism.
• Follow up with patients on outstanding balances.

6. Documentation and Compliance:

• Maintain accurate records of interactions and billing details.
• Ensure compliance with privacy regulations (HIPAA).