LogixHealth - Assistant Manager - Administration (10-13 yrs)

Job Purpose:

- The overall responsibilities for this job are to ensure client satisfaction and supervise daily administration support operations of the company and plan the most efficient administrative procedures.

- The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

Role Description

- Planning and coordinating administrative procedures and systems and devising ways to streamline processes

- Assessing staff performance and provide coaching and guidance to ensure maximum efficiency

- Ensure the smooth and adequate flow of information within the company to facilitate other business operations and Manage schedules and deadlines

- Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints

- Monitor costs and expenses to assist in budget preparation

- Oversee security, facilities services, maintenance activities, travel & general transportation!

- Organize and supervise other office activities (recycling, renovations, event planning etc.)

- Ensure operations adhere to policies and regulations

- Keep abreast with all organizational changes and business developments

- Carries out supervisory and management responsibilities in accordance with the organization\'s policies and procedures.

- Works with the Head-of-Department to determine strategy to achieve overall organizational goals.

- Shapes the direction of the team, keeps them focused and motivated to deliver the right results.

- Proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality

- Maintain cost effective and stable workforce to absorb workload influx

- Ensure alignment of service quality parameters to the departmental metrics as well as those SLAs as defined by the organization and clients

- To provide strategic guidance to the managers to ensure service delivery is within the defined SLAs

- Plan, supervise & support quality audits and an effective feedback mechanism as is necessary for corrective actions across the department

- Ensure timely preparation and review of goals and development plans for direct reports

- Ensure accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to the team

- Collaborate on Operational dashboards, matric etc. and ensure timely reporting to the Head of the Department/Other Management stakeholders

- Consistently meet predetermined metrics to achieve business objectives and customer SLAs and ensure contingency plans are in place for all services to include business recovery plans.

- Identify, assess, and implement cost control measures across the vertical

- Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams.

- Ensure sharing of knowledge and best practices within the company and counsel managers

- to enhance performance and arrest attrition. Motivate and develop managers to include specific attention to individual development.

- Handle all employee related escalation and intervention whenever required

Experience & Qualifications:

- Relevant Years of Experience 10+ years of relevant experience

- Proven experience as administration manager

- In-depth understanding of office management procedures and departmental and legal policies

- Familiarity with financial and facilities management principles

- Proficient in MS Office

- An analytical mind with problem-solving skills

- Excellent organizational and multitasking abilities

- Experiential understanding of Six Sigma / CI methodologies is a plus

- Excellent interpersonal skills

- Proven analytical skills in understanding and interpreting quantitative data and providing clear output to identify trends, interpret findings, draw insights, and formulate recommendations

- Excellent Team Management, Inter-Departmental Collaboration & Communication skills