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Technical Support Specialist Mail & Collaboration Solutions
2-7 years
Mumbai, Navi Mumbai, Hyderabad / Secunderabad + 1 more
1 vacancy
Technical Support Specialist Mail & Collaboration Solutions
Logix Infosecurity
posted 1hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Must have good knowledge in Zimbra /Qmail or Postfix.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Responsible to supporting higher team for smooth running of Logix hosting infrastructure Supporting, maintaining, monitoring & troubleshooting the Logix hosting platform, network, IP traffic & servers.
- Working with the Network Specialist to maintain the network infrastructure and IP traffic flow.
- The candidate looking to apply for the Linux Technical Support Specialist role will be responsible for customer interaction for support and resolution of their hosted shared messaging or hosted dedicated messaging servers.
- Maintaining the KPI performance of the shared hosting platform.
- Ensuring the Customer is having trouble free service experience and support to take care of its queries and complaint.
- Must have working experience in Zimbra Mail Administration or Qmail Administration.
- Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.
- Should be able to effectively communicate with customers.
- Must have working experience in Zimbra Mail Administration or Qmail Administration.
- Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.
Employment Type: Full Time, Permanent
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Logix Infosecurity Benefits
Work From Home 
Team Outings 
Soft Skill Training 
Health Insurance 
Job Training 
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