Responsibilities:
- Oversee and control operations across the FCs large sites in respective zones
- Monitor client TATs daily and handle escalations from Client servicing teams
- Client TATs to be monitored and kept under targets
- Review FC plans with regards to the following
- Manpower planning
- Capital expenditure (including IT assets)
- Consumables planning
- Take ownership of FC P&L in respective zones
- Keep costs under control as per budgeted figures
- Meet with new clients to help them understand operations and ensure successful client start-up
- Meet with key existing clients to understand their issues and use the feedback to improve operations
- Conduct RCA and investigations whenever any cases of mis-shipments arise and take necessary action.
- Conduct RCA and investigations whenever any cases of theft arise and take necessary action
- Carry out routine audits across FCs to ensure compliance of the following
- Operational SOPs
- Legal / regulatory compliances
- Health and Safety guidelines
- Setup an interaction with external stakeholders – Courier partners / Vendors / Clients to gather competitive intelligence
- Conduct RCAs for any safety incidents. Drive a culture of safety and ensure zero Loss Time Incidents in their zones.
- Monitor the Reco (inventory adjustments) status for their zones and plan corrective actions in case targets are not met.
- Responsible for designing and implementing improved processes or operational policies.
- Recommends changes to products, or services to fulfill customer needs to the quality team.
Employment Type: Full Time, Permanent
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