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Service Delivery Ops Senior Analyst
5-8 years
Hyderabad / Secunderabad
Service Delivery Ops Senior Analyst
Accenture
posted 12d ago
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Key skills for the job
Job Description
Skill required: Trust & Safety - Web Content Management
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentQualification:3 - 4 years of relevant experienceEducation- Bachelors/Masters in any discipline/s.Must Have skills:Strong communications skills (including with approach senior level Executives and Managing Directors)Work with autonomy and proactivityFocus on details and self-drivenExcellent time management and tasks prioritizationFlexibility to work through different time zones when neededProficient with PowerPoint presentation and MS Excel reportingQuick to adapt- able to accelerate learning curve for new assignmentsGood to have skills:Familiar to Agile principles, Certification in AgileBasics of Project Management, Certification in Project ManagementExposure to MS Visio, MS Project, SharePointIn Web Content Management you will be using the software system that provides website authoring, collaboration, and administration tools designed to allow users with little knowledge of web programming languages or markup languages to create and manage website content with relative ease.
What are we looking for?
Roles and Responsibilities: End to End Phase/Project Management:Should be able to lead large global projects from a project management, communication perspective.Bus Ops programs reporting, presentations development, scheduling meeting, organize meeting agenda, take meeting notes/minutes, follow-up on programs sponsors/PMOs, consolidate/track information, support on reporting and tracking process automation, keep files on Teams updatedProvide inputs in setting up internal processes and standards with the objective of effective information management and building process efficiencies for the projectPartners with teams in key internal processes and initiatives to achieve positive impact on project management and execution through project planning, understanding client requirements, adherence to timelines and maintaining desired quality standards.Act as a point of a contact for projects, initiatives and operations for an assigned area.Support project communications including team calls, agenda and materials to keep relevant stakeholders informed and engaged.Continually improve program/project productivity.Create consolidated project status reporting and review project status and identify issues.Manage relationships with stakeholder groups and work with key individuals.Able to manage and drive change for large scale programsCollaborate with geographic teams to meet the needs of strategic initiatives.Ensure the project stakeholders expectations are understood and managed.Ensure project members effectively manage dependencies and schedule Ensure compliance with deadlines.Ensure peer and/or quality reviews are completed for each deliverable and address findings with the teamManage relationships and coordinate work between different teams at different locations if applicableInteraction is with peers within Accenture before updating supervisors. Likely has exposure with clients and/or Accenture management.Requires low level of instruction on daily work tasks and detailed instructions on new assignmentsIndividual contributor as a part of a team, with a focused scope of work
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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Rating based on 16 Service Delivery OPS Senior Analyst
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Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
It is the top 2 MNC
- Salary - Excellent
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Service Delivery OPS Senior Analyst salary at Accenture
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