Cad Design Engineer

Designation: CAD Applications Engineer

Job Responsibilities:

The primary role of an Application Engineer is to provide product support to customers by:

• Managing technical support issues taken via phone, email, or web portal Utilize your expertise in SolidWorks products to assist customers with challenges they face in production
• Follow up on Service Requests and Software Performance Reports generated through support cases
• Ensure that response time and customer satisfaction surveys meet goals
• Research solutions and create knowledge base articles
• Conduct assigned training classes Train new students on SolidWorks products
• Make on-site customer visits
• Travel to customer sites (10 20% of the time) to provide onsite support and training (occasional weekend and evening travel estimated less than 5% of the time)
• Working with the sales team to accurately understand our customer’s requirements.
• Progression into product demonstrations of SolidWorks to prospective customers
• Training of customers in the correct use of SolidWorks
• Working with a broad range of customers who use SolidWorks to design their products.
• Responding to the needs of our customers to solve technical problems in using SolidWorks
• Reporting to the Technical Manager & Sr. Applications Support Engineer

Desired Candidate Profile/Key Skills:

• Engineering design experience gained in a design environment
• Knowledge of 3D CAD System, ideally SolidWorks bit Pro/ENGINEER or Inventor may also be useful.
• Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook
• Willingness to be flexible and to travel as required

•Benefits:

Logical Solutions Ltd Applications Engineers become experts by attaining the following SolidWorks certifications:
Certified SolidWorks Professional (CSWP)Certified SolidWorks Expert (CSWE)Certified SolidWorks Support Technician (CSWST)Certified SolidWorks Instructor (CSWI)Certified PDM Support Technician (CPDM).

Job Type: Full-time.

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Do you have Knowledge on Solidworks software ?

Work Location: In person