MIM Operation Engineer - ITSM Tools (6-10 yrs)

Microsoft Identity Manager (MIM) Operations Engineer.

Job Title: Microsoft Identity Manager (MIM) Operations Engineer.

Location: PAN India.

Experience : Minimum 6 years.

Educational Qualification : 15 years of full-time education.

Job Description :

- We are seeking an experienced Operations Engineer to support and manage the delivery of production systems and services in line with operational requirements and service agreements.

- In this role, you will play a pivotal part in ensuring the smooth and efficient functioning of critical systems and services across multiple locations in India.

Primary Skills :

- Microsoft Active Directory (AD).

- On-premises AD and AD-integrated DNS.

- Azure AD Connect/Entra ID Connect.

Roles and Responsibilities :

- Troubleshoot and resolve complex technical issues related to system operations.

- Analyze and define technical requirements, timelines, and efforts required for project completion.

- Identify key client stakeholders and ensure effective communication and coordination throughout the project.

- Plan and manage projects, including change controls, to ensure timely delivery and minimal disruption.

- Propose solutions to mitigate risks and issues that may impact service delivery.

- Provide regular status updates to clients and internal teams.

- Contribute knowledge gained from projects to assist team members and improve team performance.

- Update and maintain relevant knowledge bases and documentation.

- Participate in Root Cause Analysis (RCA) for critical or high-impact incidents.

- Collaborate in adherence to ITIL processes, including life cycle management and ITSM.

- Manage DNS records and zones and handle certificate management and CRLs.

Required Professional & Technical Skills :

- At least 6 years of experience in Microsoft Active Directory, Microsoft Identity Manager (MIM), and Microsoft Azure Active Directory.

- Strong operational knowledge and experience in managing production systems and services.

- In-depth understanding of system operations, troubleshooting, and service delivery in complex environments.

- Familiarity with ITIL processes, best practices, and ITSM tools.

- Proficiency in AD group policies, replication, and AD Sites and Services.

- Experience with hybrid AD environments and integration with Azure AD or Entra ID.

Desirable Skills :

- Experience with cloud platforms like Microsoft Azure or AWS.

- Knowledge of scripting languages such as PowerShell or Python.

- Experience with monitoring, alerting tools, and IT security protocols.

- Ability to manage and lead teams effectively in dynamic project environments.