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105 Locuz Enterprise Solutions Jobs
FLT-Service Desk Professional
1-4 years
Hyderabad / Secunderabad
1 vacancy
FLT-Service Desk Professional
Locuz Enterprise Solutions
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Single point of contact for end users regarding IT issues and queries. Ensure smooth deliverables to customer as per the SLA.
- Receiving, logging and managing queries/issues from end users via telephone and emails.
- Incident logging, categorization, prioritization, assignment, coordination and communication until resolution.
- Incident communication and notification for high priority incidents.
- Coordination with application and infrastructure support teams.
- Provide accurate Incident resolution and Service Request management, within established Service.
- Level Agreement (SLA) and Operating Level Agreement (OLA) time frames, meeting or exceeding customers requirements and expectations.
- Incidents and Service Requests are managed effectively; ensuring information is captured in the tool for future reference and analysis, in line with ITIL principles.
- 1st line support and troubleshooting of IT related problems from in-house software and hardware such as Desktops, Laptops and Printers.
- Log and manage incidents/Service Request in ITSM tool.
- Escalate unresolved tickets to Level 2 resolver groups.
- Take ownership of user incidents/requests and follow up the status on behalf of the user and communicate progress in a timely manner.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Password reset Account unlock (AD and other applications)
- Active Directory account management
- MS office application issues
- Remote Desktop Management
- MS Outlook issues (profile creation, PST, permissions, calendar sharing, delegation)
- Creation/Access Management of Network Drives and Shared Folders
- Browser trouble shooting
- Wireless troubleshooting
- Operating System Troubleshooting
- Installation and Troubleshooting of approved software
- Printers - Troubleshooting Printer Access
- Basic L1 Laptop Desktop Troubleshooting
- VPN troubleshooting
- Basic support on Unix OS (including HP Unix, Solaris, AIX, Linux)
- Crisis management, Multi-tasking
- Understanding of other operations
- Meeting deadlines, Attention to detail and high level of accuracy
Employment Type: Full Time, Permanent
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Locuz Enterprise Solutions Benefits
Health Insurance 
Work From Home 
Job Training 
Soft Skill Training 
Team Outings 
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