Customer Success Manager

Job Title: Customer Success Manager

Location: Bangalore (On-site; full-time)

About Locus : At Locus , we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastog i and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform .

Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers . Join us at Locus and be part of a team shaping the future of global logistics.

Key Responsibilities:

Customer Onboarding Adoption

• Ensure effective customer onboarding and drive sustained adoption over time.

• Develop a deep understanding of client goals and align our solutions to deliver measurable business impact.

• Educate clients about key product features and ensure high engagement.

Account Growth (Upsell, Cross-Sell Expansion)

• Identify growth opportunities within existing accounts and drive upsell and cross-sell initiatives.

• Develop expansion strategies, including multi-country deployments, multi-division rollouts, and usage expansion.

• Own renewal discussions and proactively mitigate churn risks.

• Work closely with sales and marketing teams to drive account expansion campaigns.

Relationship Management Client Engagement

• Develop and maintain strong relationships with key stakeholders at all levels.

• Conduct business reviews (MBRs/QBRs), analyze key performance indicators (KPIs), and share insights.

• Act as the voice of the customer, providing feedback to Product, Engineering, and Support teams.

Operational Issue Resolution

• Collaborate with internal teams to ensure smooth service delivery and issue resolution.

• Track customer usage trends to identify at-risk accounts and implement proactive strategies.

Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.

Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.