Executive - Online Reputation Management

About Locobuzz:

Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360-degree Customer Experience Management Suite. Locobuzzs powerful analytics algorithms have helped seasoned brands establish a strong foothold in the digital hemisphere and transformed their customer experience journeys.

Visit our website www.locobuzz.com for more information on our CX management products and services.

Position: Executive - ORM

Location: Saki Naka, Andheri East

Roles & Responsibilities:

• Real-time tracking and manning a command center.
• Responding to Customers Queries and Complaints on a real time basis.
• Mention search and action, action on negative/neutral/positive mentions.
• Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.
• Fast thinking individual who can create content on a variety of complaints, queries or request
• Ability to propose logical solutions as well as communicate them clearly and effectively
• Sets processes in place for managing the key tasks
• Manage presence in social networking sites including Facebook, Twitter, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.
• Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results.
• Monitor trends in social media tools, digital platforms and other applications
• Encouraging adoption of relevant social media techniques into the corporate culture and into all the company's services
• Maintaining Daily, Weekly, Monthly, Quarterly and Yearly Reports
• Taking care of all deliveries of the client as per SLA

Key Skills/Experience:

• Bachelors degree from any stream
• Excellent written and verbal communication skills
• Strong grammatical knowledge and keen attention to detail
• Strong research skills
• The ability to collect and analyze data volumes to derive the right insights
• Team player.
• Good time management and Proficient with MS Office
• Good knowledge about Social Media Platform

Benefits:

• Medical Coverage: We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare.
• Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. You'll have the chance to work in an environment where every day brings new challenges and opportunities for growth. Your contributions will make a real impact on our dynamic organization.
• Learning andUpskilling: At Locobuzz we believe in continuous learning and development. You'll have access to resources and support for your professional development, which may include training, workshops, and opportunities to expand your skill set.
• Collaborative Workplace: Collaboration is at the heart of our culture. You'll be part of a team that values open communication, knowledge sharing, and working together to achieve common goals. Your ideas and insights will be heard and respected, fostering a sense of belonging within our collaborative workplace