Client Onboarding and Settlement's Officer

Job Title: Client Onboarding and Settlement Officer - Fulltime- Monday to Friday.

JOB HOURS: from 5PM INDIAN STANDARD TIME to 1:30PM INDIAN STANDARD TIME

(9:30PM AEST to 6:30PM AEST)

A Client Onboarding and settlement officer plays a critical role in ensuring the completion of
settlements in a timely manner, working with both the clients and lenders to ensure a smooth
process. Additionally, you will be required to conduct the onboarding of client information. This
including contacting the clients for information and collecting their financial documentation.

Responsibilities
• The collection and verification of documentation:
- It is vital to ensure you gather the required compliance and income
documentation to calculate the clients borrowing power and meet regulatory
requirements.
- Ensure the accuracy of the information provided, that the documents have been
completed and are up to date prior to submission.
- Ensure all documents required for settlement are in order and comply with
aggregator and compliance requirements.
- Review and confirm with the lender as to the accuracy of settlement figures,
fees and charges.

• Maintain communication and co-ordinate with lenders, conveyancers, brokers and
clients
- Work with the client in gathering their information, booking meetings, keeping
clients informed as to their settlement process and assist clients with actioning
any required information prior to the settlement of their loans.
- Communicate well both orally and in writing with lenders, conveyancers, and
real estate agents, to resolve any outstanding issues prior to settlement.
- Work within a team environment, alongside management, fellow loan
processors and brokers to ensure a smooth application process for the clients.
- Participate within team meetings

• Adhere to compliance requirements
- Must ensure to comply with all lender, aggregator, government, legislative and
company policies and regulations, when preparing settlement files and our
client files.
- Ensure all compliance requirements have been met prior to the settlement of
the file.
- Operate professionally and within all regulatory requirements.

- Write accurate and detailed meeting and file notes for all client files.
- Ensure all files are issued with a privacy and credit check consent form, once
client details have been provided by broker.
- Ensure to complete the file compliance checklist once the file is ready, to ensure
the dates of all actions taken have been filled correctly and accurately.

• Management of settlements
- Coordinate and oversee files from the status of unconditional to settlement,
ensuring all regulatory, lender and compliance requirements are met.
- Review settlement documentation for its accuracy and assist clients with
settlement queries and setting up their offset accounts
- Liaise with bank lenders, conveyancers, solicitors and other parties to arrange
settlement dates.
- Maintain accurate and organised records of settlements and all
correspondence.
- Ensure accurate calculation of client shortfall and surplus

• Post- settlement follow ups
- Ensure to follow up with the lender for the settlement disbursement letter. Once
checked to ensure it is accurate, it is to be provided to the clients and saved to
the client file.
- Notify clients of their successful settlement and ask for feedback on their
experience.
- Request for the clients to complete a review as to their experience.

• Problem solve
- Identify and address any delays or issues in the settlement process and work to
resolve these issues.
- Escalate an issues to senior loan processors, management and the director, in a
timely manner.
- Look into and communicate with the lender to resolve any discrepancies with
settlement documentations/figures.

• Ordering property valuations
- Assist loan processors with ordering valuations through the CRM softwares.
- Gathering the required property manager details through the clients.
- For purchases, ensuring that a fully signed contract of sale has been provided by
the clients to assist with the ordering of the valuation.
- Ensure that all valuations are to be saved to the relevant client folders.

Skills and Qualifications
• An Undergraduate/Postgraduate degree in finance is highly desirable.
• Previous experience working within the mortgage broking/financial field is desirable.
• A minimum of 1 years experience working within an administrative role is required.
• Highly skilled and proficient with Microsoft Excel, CRMs and data entry softwares.
• Strong attention to detail when reviewing documentation to identify
inconsistencies/inaccurate information.

* Strong verbal and written communication abilities.
• Strong organisational abilities and abilities to prioritise tasks and workload.
• Ability to problem solve and complete mathematical computations.
• Training as to the above processes and procedures will be provided by the primary
broker and current settlement officer.