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Customer Education Learning Specialist
Security and Intelligence Services (India)
posted 11hr ago
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Job Description
- Support the Learning Portfolio Manager in the development and delivery of high-quality training programs.
- Manage operational aspects of assigned programs, including project management, review coordination, versioning, and stakeholder communications.
- Contribute to the creation of engaging learning experiences by assisting with storyboarding and the development of training materials and experiences.
- Gather and synthesize information from Subject Matter Experts through interviews, workshops, and document reviews.
- Create and maintain project documentation, including project plans, version control, reviews and approvals, and communication logs.
- Collaborate closely with Portfolio Managers and the Content Development team to ensure alignment on project scope, timelines, and deliverables.
- Proactively identify and communicate project risks and challenges to the Learning Portfolio Manager.
- Continuously seek opportunities to improve learning processes and enhance the overall learner experience.
- Assess the effectiveness of learning programs through feedback and metrics, ensuring alignment with business goals and making data-driven adjustments as needed.
- Ensure all educational content in your portfolio is up-to-date and accurate.
- Uphold quality control on the programs throughout the development process to maintain our standard of excellence.
- Bachelors degree in Education, Instructional Design, or other learning discipline preferred.
- 3-5 years of experience in training, instructional design, learning experience design learning and development, customer education preferred.
- Strong proficiency in e-learning authoring tools (eg; Articulate 360 preferred), and eLearning Management Systems (LMS)
- Excellent organizational and time-management skills with the ability to manage multiple projects simultaneously.
- Excellent communication, collaboration, and interpersonal skills with the ability to adapt to change, solicit input, and support decision-making.
- Experience with graphic design tools (e.g., Adobe Creative Suite) is a plus.
- Knowledge of emerging technologies and trends in learning and development. (AI)
- Certification in instructional design or related fields (e.g., ATD, ISPI) is desirable.
- Communication Skills : Ability to convey complex ideas clearly and effectively to diverse audiences.
- Collaborative approach to work effectively with diverse stakeholders.
- Creativity : Innovative thinker capable of developing engaging and original learning solutions.
- Adaptability : Flexibility to adjust to changing priorities and feedback in a dynamic work environment.
- Problem-Solving : Strong analytical skills to identify challenges and devise effective strategies to overcome them.
- Time Management : Ability to prioritize tasks effectively and manage multiple projects simultaneously while meeting deadlines.
- Attention to Detail : Meticulous in reviewing content and ensuring accuracy, quality, and alignment with learning objectives.
Employment Type: Full Time, Permanent
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