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Lead - Referral Channel
LivSpace
posted 1mon ago
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Job Description
Job Description
The role of a Lead - Referral Channel, would involve a dynamic and strategic resource to oversee and manage the Referral Program across the designated geographic region. The ideal candidate will be responsible for leading a team of Referral Business Managers (RBMs) to achieve referral growth, ensure compliance with referral processes, and drive customer engagement. The Lead - Referral Channel will design and execute strategies to optimize the Referral Program, ensuring the delivery of high-quality leads, and work in collaboration with other business leaders to enhance the referral system's overall performance.
Key Responsibilities :
- Oversee and lead a team of Referral Business Managers (RBMs) within a specific geographic region.
- Develop and implement strategies for growing and optimizing the referral channel, ensuring alignment with business objectives.
- Monitor and analyze referral performance metrics and KPIs, ensuring the team meets or exceeds targets.
- Provide leadership and guidance to RBMs in generating new referral leads, ensuring repeat referrals, and managing customer relationships.
- Conduct regular audits of the referral process, including the disbursal of rewards, compliance, and customer engagement practices.
- Collaborate with cross-functional teams (e. g. , sales, marketing) to develop and execute referral campaigns and promotional activities.
- Design and implement training programs for the RBMs to enhance their skills in generating high-quality referrals.
- Ensure full compliance with internal policies and external regulations related to referral activities.
- Identify opportunities for improvement and innovation within the referral process and ensure smooth execution of changes.
- Report on performance metrics to senior leadership and make strategic recommendations for program enhancements.
Job Requirement
- Post Graduation or Graduate with relevant competent experience.
- 4 to 7 years of experience into B2C Retail Sales.
- Good communication and inter-personal skills.
- Previous experience as a Sales Managers in the interior field is a bonus.
- Good connects within the database and the right network alike.
- Keeping the Team highly motivated and target-driven.
- Good working knowledge of Offline / Retail Sales and their business.
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 91 LivSpace interviews)
Job Portal
Referral
Company Website
Walkin
Campus Placement
Recruitment Consultant
50%
22%
7%
5%
2%
1%
13% candidates got the interview through other sources.
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What people at LivSpace are saying
Lead salary at LivSpace
reported by
3
employees
with 10-11
years exp.
₹11
L/yr - ₹19
L/yr
9%
less
than the average Lead Salary in India
View more details
What LivSpace employees are saying about work life
based on 1.2k employees
Flexible timing
Monday to Saturday
Within city
Day Shift
LivSpace Benefits
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