ServiceNow Solution Architect/Manager (10-14 yrs)

Job Description :

Key Responsibilities :

- Provide leadership and expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practices.

- Manage clients, complex projects, drive business requirement gathering, manage scope and client expectations

- Create and maintain design specifications, architectural diagrams, and process diagrams supporting and communicating changes to ServiceNow platform applications.

- Perform upgrades and customizations of ServiceNow platform applications while adhering to source code, configuration management, release management and software development best practices.

- Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.

- Create project and application architecture deliverables that are consistent with architecture principles, standards, methodologies, and best practices.

- Provide inputs to create Agile user stories based on business requirements

- Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script ncludes, Client Scripts, workflows, custom tables, reports etc.

- Providing support / guidance to the development teams during the analysis, development, and testing processes.

- Experience with technical programming; capable of managing and overseeing global teams designing, programming, and implementing various technical solutions

- Responsible for proactive problem and risk management on the platform. Guide team in troubleshooting issues found on ServiceNow platform, applications, and workflows.

- Experience in designing, building, and maintaining ServiceNow integrations via REST API.

- Ability to develop and configure applications using ServiceNow, and JavaScript technology; Build Workflows and write automated scripts

- Develop, configure and implement changes in ServiceNow including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations

Education & Experience Required :

- Bachelor's Degree or relevant work experience

- 10+ years Industry experience, in developing and architecture of software platforms, products.

- At least 5+ years of experience on ServiceNow platform in modules like ITSM, HRSD, APM, PPM, GRC or ITAM (IRM & GRC preferred)

- Ability to manage multiple customers, complex projects, and multiple initiatives at the same time.

- Prior experience in leading architecture activities like designing, roadmap, & proof-of-concepts on COTS platforms or Low Code/No Code platforms.

Location : Hyderabad/ Bengaluru/ Pune