Senior Associate - Customer Service - International Voice Process (1-4 yrs)

- Basic knowledge and understanding of overall client process

- Identifies routine customer needs/problems and determines solutions/options to resolve problems using current workflow

- Comes up with new idea/s to improve own work area

- Technical functional knowledge - possesses technology savviness and adept in adapting to any changes in tools and processes

- Exhibits highest standards of ethics and integrity

- Demonstrates customer service skills

- Teamwork - Supports peers, superiors, and customers by going the extra mile in building rapport

- uses problem solving and analytical thinking skills in handling calls

- Adaptability to change