Application Engineer

The Application Engineer works with prospective and existing Litmus customers to develop solutions that demonstrate measurable value to the end user and customer business.

The Application Engineer leads the development and configuration of the Litmus Edge and Litmus Edge Manager products during both proof of concept projects and production implementations.

During a proof of concept project, the Application Engineer supports the Sales Engineer by providing best practice configuration and design information to expedite value from the project as quickly as possible. The Application Engineer will also develop custom or more complex configurations needed when a customer requires specific functionality to be demonstrated during the proof of concept.

Additionally, the Application Engineer will also lead production implementations and configurations of the Litmus Edge and Litmus Edge Manager products. The Application Engineer will work closely with the end users to provide support during product implementations. In cases where Litmus has been commercially contracted to perform the implementation, the Application Engineer will ensure a successful implementation by performing all contracted technical responsibilities. Post implementation, the Application Engineer also provides Level 3 support to existing customers via the Litmus Service Desk.

Finally, the Application Engineer works closely with the Senior Technical Account Manager and the Sales team to help drive product expansion with existing customers by providing ideas and suggestions to help expand product footprint, functionality and services with our customers. They also provide input to the Sales Team to help shape and review technical aspects of proposals.

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Qualifications