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Application Tech Support Practitioner

7-12 years

Bangalore / Bengaluru

1 vacancy

Application Tech Support Practitioner

Accenture

posted 20d ago

Job Description



Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :HPE Network Management Center

Good to have skills :Python (Programming Language)
Minimum

7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Role:Monitoring Tool SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.Must Have Skills:Candidates should have 14+ years industry experience in managing tools MF NNM Applications and Excellent network analysis fundamentals and robust troubleshooting skills Good To Have Skills:MF NPS/NA/UCMDB/Sitescope/OBM and Server Operating System (Windows/Unix/Linux), Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Requirements:Key Responsibilities :a. NNM/NPS/NA/iSPI's Installation/Upgrade with ApplicationFailover and HA Environment.b. NNM Integration with multiple MF Tools as well as 3rd party tools.c. NNM/NA discovery and DDP Installationd. Configuring LDAP, SMTP and SSL on NNM/NA.e. Performing Router, Switches, Firewall, Load balancer discovery/trubleshooting.f. Troubleshooting of discovery failure and inetgation related issues.g. NPS Standard and customization reports and schudling.h. Experince on NNM/NPS/NA/iSPI migration.Technical Experience:a. Installation of Installation.b. Integration with NPS/NA/UCMDB, OBM and 3rd party tools like mywizard.c. Basic and Advanced Discovery Knowledge.d. NNM/NPS/NA console, custompoll, SNMP Traps, monitoring setting.e. Scripting - Perl, Shell, etc. for any cutomization and automation in NNM. Professional Experience:
  • Good understanding of ITIL framework

  • Flexible to work in 24x7 environment

  • Should have knowledge of SLAs OLAs and KPIs

  • Well versed corporate ethics and compliance

  • Team player who also works well independently self-motivated

  • Work on the service improvement programs. Educational Qualification:Bachelor degree or Engineering and 15 years of full time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills.

    Qualifications
    15 years full time education

  • Employment Type: Full Time, Permanent

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