Technical Lead - SAP Development (SAP ABAP & UI5)

Principal responsibilities:

Service Delivery

• Responsible & Accountable for delivery of Global SAP Application Development and Support services with ownership and accountability. This includes delivery of ongoing IT and/or Business Projects, apart from regular baseline support and maintenance activities.
• Responsible for Work planning, Resource allocation and Effective reporting of the Service and the team on an ongoing basis.
• Point of Contact and representative of the Service and team that provides the service.
• Understanding of customer expectations and impact of service issues. Maintain good relationship and manage expectations of the Customers while being able to deliver agreed expectations.
• Collaborative relationship with other team managers and staff, located inside as well as outside the Centre.
• Work with Service Provider resources and Third-Party vendors, required to deliver the service where relevant.
• A contributor in developing the local strategy and help execute the strategy for delivering a service in alignment with the global IT strategy from the Centre. Builds commitment to strategic direction.
• Ensure distribution of knowledge within the team through proactive cross skilling and knowledge management activities.
• Ensure upskilling by continuous learning and development opportunities to expand knowledge and competencies in the S/4 HANA and BTP technologies for self and of the team members.

People Management

• Facilitate and develop team members to work effectively as part of the Global team
• Responsible for retaining key talent, knowledge management and performance management of under performers.
• Ensure alignment of team-members to the other Global & Regional teams and build a motivated, high performing team.
• Participate in the performance reviews process with the Functional Lead and support in ensuring completion of development targets of resources who have dotted line reporting.

Processes

• Ensure process adherence and Compliance to Linde procedures & policies.
• Ability to think, plan and execute within defined policies and objectives.
• Responsible for defining new processes, standards, addressing process gaps and modifying existing processes depending on the needs of the service.
• Ability to deal with process exceptions effectively showing flexibility, good judgement, service orientation and risk management.
• Identify opportunities for process improvement, harmonization and Globalization.

Required critical behaviours:

• Ability to plan own workload and work in teams effectively.
• Self-motivated, with the ability to learn and work in a meticulous and organized manner.
• Excellent communication skills (both technical and non-technical) required to effectively coordinate with Management and other peers across the global organization.
• Ability to multi-task across assignments.
• Ability to lead by example, motivate a team and foster team spirit.
• Coordinate training and coaching of new recruits, involvement in recruitment process.
• Ability to integrate with other IT functions and with peers across locations working across different time zones.
• Operates ethically and with integrity.
• Confirmed analytical skills, together with the ability to think "outside the box". The solution to the

problem is based mainly upon previous experience but also on the analysis of factual and

qualitative information.

• Impacts the business by quality of own work and through the ability to deliver high quality and

successful solutions within own area of expertise.

• Is open to changes and innovation.
• Is result oriented. Follows up in implementing decisions.

Required key skills (Functional/Technical):

• Should have knowledge and experience in one or more of the technology areas related to the Service provided by the Centre.
• Understanding of support, maintenance and development framework and processes followed in Linde.
• Ability to understand, influence and support customer needs by applying previous knowledge/ experience resulting in mutually agreed plan of action.
• Ability to manage a team of highly experienced professionals (including those working with service providers)
• Global/ Inter-cultural Working Skills with exposure to working in a geographically dispersed environment & ability to work across multiple time zones
• Effective coaching and mentoring skills
• Effective technical and non-technical communication skills both written and spoken.
• Knowledge of trends and developments in the information technology area. In depth knowledge of trends and developments in the arena of SAP S/4 HANA and BTP.