Add office photos
All Filters
2 LightMetrics Jobs
Customer Support Executive
LightMetrics
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- As a customer support executive, you will receive and respond to the calls from LightMetrics customers from different geographic regions.
- You need to understand product features and FAQ and be the first responder to any queries from customers. Provide accurate, valid, and complete information by using the right methods/tools.
- Create tickets in support tool
- Candidate MUST be ready to work in shifts
- Accomplish certain data annotation tasks apart from responsibility of receiving the calls
- Follow communication procedures, guidelines, and policies laid down by LightMetrics
Knowledge about API, SDK, APNwill be highly beneficial considering reading/interpreting of logs will be a part of deriving a solution for customer queries.
Desired Skills
- Graduate in any discipline (preferably B.SC/B.B.A/MCA) with excellent English communication skills.
- Good writing skills with an ability to draft appropriate responses to customer emails based on subject knowledge, internal notes and available FAQs. The responses should be concise and clear keeping in mind they are representing the company.
- Fine to relocate (or) come to office as and when needed. Preferably Bangalore based candidates.
- Good analytical and problem-solving skills. Attitude to learn new technologies is a must. Be able to engage customers during support calls, understand and resolve queries over calls
- Previous experience in a support environment is essential.
- Eagerness to learn new skills .
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support Executive roles with real interview advice
What people at LightMetrics are saying
Customer Support Executive salary at LightMetrics
reported by
4
employees
₹3.2
L/yr - ₹5
L/yr
58%
more
than the average Customer Support Executive Salary in India
View more details
What LightMetrics employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
No travel
LightMetrics Benefits
View more benefits
Compare LightMetrics with
SenseGiz Technologies
Compare
Zenatix Solutions
Compare
Altizon Systems
Compare
Ecolibrium Energy
Compare
Zendrive
Compare
Cleantech Solar
Compare
Fourth Partner Energy
Compare
ReNew
Compare
TCS
Compare
Accenture
Compare
Cognizant
Compare
Infosys
Compare
Wipro
Compare
Capgemini
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
IBM
Compare
Deloitte
Compare
LTIMindtree
Compare
Similar Jobs for you
Share an Interview