Program Manager (Non-Technical- NGO)

Job Description- Program Manager

Position Summary

Program Manager manages the entire training team to ensure smooth operation of the team. He/she would liaison with internal and external stakeholders to understand the requirements and ensure the delivery of the same without any glitches. He/she would also be responsible to develop the capabilities of the team and continually improve the operations team to perform at its best.

Roles & Responsibilities

• Training & Product Delivery

Liaison with the School: Identifying the School is the crucial part of the training. Collect essential

information from each school, including the number of teachers, students, the specific kits required, and preferred delivery dates. Taking a permission for launching the program.

Conduct activity based learning for School Teachers: Organize and conduct comprehensive

training programs for teachers and supportive.

• Client Reporting

Liaison with the Marketing Team: Collaborate closely with the marketing team to thoroughly

understand the client requirements.

Provide Operational Data Reports: Generate and deliver comprehensive operational data reports to the marketing team.

• Program/ Project Planning & Budgeting

Develop Budget for Programs: Create comprehensive budgets for all educational programs,

including the STEM model unit project.

Monthly Financial Monitoring & Reporting: Conduct monthly financial monitoring of all

projects to track spending against the budget.

Develop Annual Training Delivery Plans: Design and implement annual training delivery plans

for the STEM model unit project and other educational initiatives.

Develop Resource Requirement Plans: Create detailed resource requirement plans for each

program.

Vendor Management: Identify vendors who can deliver things within timeline.

Vendor Agreement: Collect data, apply basic statistics of data.

• Team Management

Selection of the Training Operations Team: Oversee the recruitment process for the Training

Operations team.

Liaison with Internal Teams: Establish and maintain progressive relationships with key internal

stakeholders, including the Product Development Team, Operations Team, and Marketing Team.

Lead and Manage Team for Optimum Performance: Lead the Training Operations team to

achieve optimum performance while adhering to the organization's values.

Keep Team Motivated and Oriented Towards Organization Goals: Implement strategies to keep

the team motivated and focused on achieving the organization's goals.

Conduct Timely Appraisals: Conduct regular performance appraisals to evaluate the progress and performance of team members.

Empower Team Through Training, Coaching, and Feedback: Empower the Training Operations

team by providing ongoing training, timely coaching, and constructive feedback. Ensure that team members have access to the necessary training programs and resources to develop their skills and advance in their roles.

• Data Collection & Analysis

Ensure Data is Tracked and Collected at Every Checkpoint: Develop and implement a

comprehensive data tracking system to capture relevant information at every critical checkpoint of our projects. Regularly audit the data collection process to verify the completeness and accuracy of the information being recorded.

Perform Data Analysis to Understand and Ensure Optimum Performance Levels are

Achieved: Conduct thorough data analysis to assess the performance of our projects.

Ensure Client Deliverable/Requirements are Monitored and Delivered: Maintain a clear

understanding of client deliverable and requirements throughout the project life cycle.

• Innovate, Design & Improve Operations Process

Update Yourself with Contemporary Best Practices in the Industry: Continuously research and

stay informed about the latest trends, technologies, and best practices in the education and STEM fields.

Knowledge Area

• Project/ Program Management

• Training

• Statistics and Data Analysis

• Team Playing

• Reporting and Documentation

Skills

• Stakeholder (Internal & External) Management

• Interpersonal Skills

• Leadership

• Presentation & Communication Skills Written & Verbal

• Negotiation Skills

• Conflict Management

• Planning

• Motivating Others/Coaching

Educational-Qualification & Experience:

Minimum Qualifications: A minimum requirement is a Bachelor's degree in any field, preferably in

Management discipline. Certification in Project Management (PMP) will be preferred. This educational background provides a strong foundation for understanding community dynamics and social issues, which are often relevant to our projects and initiatives.

Essential Skills: Excellent Verbal and Written Communication: Strong communication skills are crucial for effectively conveying ideas, instructions, and information both verbally and in writing.

Technical Skills: Proficiency in Microsoft Office Tools and Google Drive: Competency in using

essential software tools like Microsoft Word, Excel, and PowerPoint is necessary for various

administrative tasks, document creation, and data analysis. Familiarity with Google Drive and its suite of applications is also important for collaboration and file management.

Location

Coimbatore located candidate will be preferred.

Compensation

As per industry standards.