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10 Library Management Jobs in Chennai

Engineer III Consultant-Tech Product Management

4-6 years

Hyderabad / Secunderabad, Chennai

1 vacancy

Engineer III Consultant-Tech Product Management

Verizon

posted 19d ago

Job Description

This role is within the Customer Success team where we create and improve experiences for our agents, striving for reliable, simple, exceptional world-class journeys.

What youll be doing:

  • Mission Control - Act as the primary point of contact for escalated service delivery and customer experience issues, ensuring timely and effective resolution.
    • Executive escalations.
    • High level customer escalations.
    • Outages & Emergency response.
    • Last minute fire tiger team organization.
  • Data insights gathering, streamlining and measurement.
  • Templates and documentation standardization and library management.
  • Process documentation support and communication/training assistance and coordination across stakeholder groups.
  • Identify opportunities for process improvement and implement best practices to streamline operations.
  • Foster a culture of continuous improvement, encouraging team members to contribute ideas and solutions.
  • Service Delivery Optimization.
  • Analyzing current service delivery processes and identify areas for improvement.
  • Partnering with Sr Director to define and implement strategies to enhance the efficiency and effectiveness of service delivery.
  • Collaborating with cross-functional teams to ensure seamless integration of new processes and technologies.
  • Monitoring service delivery performance and ensure that key performance indicators (KPIs) are met or exceeded.
  • Promoting a culture of learning and professional growth, encouraging team members to stay updated with industry trends and innovations.
  • Facilitating knowledge sharing and best practice exchange within the team and across the organization.

Youll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Background work on customer support and customer success platforms and internal user experiences supporting the customer experience.

Even better if you have one or more of the following:

  • Masters degree in Computer Science, Business Administration or related field
  • Proven track record of successfully leading and motivating technical teams.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Excellent communication, interpersonal, and presentation skills.

Employment Type: Full Time, Permanent

Read full job description

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What people at Verizon are saying

Technology Consultant salary at Verizon

reported by 1 employee with 16 years exp.
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₹25.2 L/yr - ₹32.2 L/yr
92% more than the average Technology Consultant Salary in India
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