Front Desk Executive

* Please note this job role base location is in BKC.

Job Role:

Customer Interaction:

• Greet and welcome visitors in a friendly and professional manner.
• Address customer inquiries and resolve complaints promptly and effectively.
• Direct visitors to the appropriate departments or staff.

Reception Management:

• Answer and manage incoming calls, redirecting them as necessary.
• Maintain a clean and organized reception area.
• Manage and distribute incoming and outgoing mail or packages.

Administrative Duties:

• Schedule and coordinate appointments and meetings.
• Maintain visitor logs and ensure security protocols are followed.
• Assist in the preparation of reports, letters, and documents.

Coordination and Communication:

• Collaborate with other departments to ensure smooth internal communication.
• Relay messages accurately to the concerned staff or management.
• Keep track of office supplies and always ensure availability.

Technology and Tools:

• Operate office equipment such as computers, fax machines, and printers.

Manage scheduling software and tools to organize appointments effectively.

Key Responsibilities:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Multitasking and time management skills.

Educational Background and Work Experience:

• High School Diploma or equivalent (bachelors degree preferred).
• Experience: Minimum 5-8 years of experience in front desk/receptionist.