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18 Lentra AI Jobs
Client Success Manager
Lentra AI
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsibilities:
- Manage the relationship with the CXO level at the client side.
- Act as a consultant and efficiently and amicably negotiate the timeline and scope with clients.
- Manage relationship at various levels at client-side and ensure the business growth of Lentra by cross-selling its products.
- Effectively work with various delivery teams and track the adherence of committed timelines.
- Ensuring customer satisfaction and handling client communication including weekly status calls.
- Project estimation and handling pre-sales call when required.
- Excellent client management skills (7+ years of experience in client interfacing role a minimum of 5+ years experience in managing client).
- Preferred to have programming background in any open-source language (e.g. Java, or . Net) and should still be well aware of key concepts.
- Extensive experience in project/program management, resource management, scheduling, planning, deployment, support, and training.
- Experience in managing change requests and prioritization in a fast-changing environment.
- Excellent understanding of process management, improvement practices, change management process, and operation services.
- Experience managing multiple clients.
- Good communication and negotiation skills.
- Excellent articulation skills and should be a master of proactive communication.
- Should act as an efficient bridge between the client and the delivery team.
- Should be able to create impressive reports for external and internal stakeholders to manage the perception and raise timely escalation.
- Candidates from premier institutes are preferred.
Employment Type: Full Time, Permanent
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What people at Lentra AI are saying
Rating based on 1 Client Success Manager
review
Anonymous · Customer Success, Service & Operations
in Pune
Likes
Good HR policies. Good leadership team
- Salary - Good
+1 more
Dislikes
Lack of clarity on scope and direction of work
- Skill development - Poor
+1 more
Client Success Manager salary at Lentra AI
reported by
6
employees
with 7-11
years exp.
₹40
L/yr - ₹42
L/yr
241%
more
than the average Client Success Manager Salary in India
View more details
What Lentra AI employees are saying about work life
based on 195 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Lentra AI Benefits
View more benefits
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