Customer Care Executive - Escalation specialist

Act as a single point of contact for the customer and provide end-to-end resolution

Handle complaints by identifying customers needs and provide appropriate solutions

and alternatives within defined time frames

Liaison with internal stakeholders to decide the best possible and fastest resolution to

customer queries

Blended Process (Calls & Emails)

Requirements:

Relevant experience in handling high priority escalations

Graduate with a minimum 1 year of experience.

Strong command over English (written and verbal)

High empathy and strong customer orientation.

Strong Communication skills to appropriately handle agitated customers

Ability to switch between tasks and handle queries of multiple natures

Good stakeholder management skills to navigate processes and ensure issue resolution

in defined TATs

Problem-solving skills

Training period office - Udyog vihar, Gurgaon ( 20 days paid training )

Working office - Mohan Estate, Delhi

Interested candidates can apply or share their resume on WhatsApp 959974185