Lenskart - Program Manager (3-7 yrs)

About the Role:

The responsibilities of the Program Manager would be as follows:

- Plan and execute multiple projects, collaborating cross functionally/geographically

- Design and develop processes to simplify operations and improve customer experience

- Develop metrics and mechanisms to improve efficiencies and customer experience

- Own weekly, monthly and quarterly business review documentation including tracking, executing and communicating status of action items to senior stakeholders

- Lead annual planning exercise, conceptualizing new work streams and converting it to workable operational plans including staffing plans, tooling plans and process design

Preferred :

- Five plus years of project management experience in a reputed multinational organization

- Self-driven person who thrives in an ambiguous environment

- Analytical thinker with structured problem solving skills

- Process design and process improvement capabilities

- Demonstrated ability to logically influence peers, stakeholders and senior leaders

- Result oriented with strong planning and execution skills

- Exceptionally strong written and verbal communication skills

- Sound judgment and flexibility in balancing multiple programs to meet tight deadlines

Basic Qualifications:

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Bachelor's/Master's degree

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules