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Lenskart - Associate - Sales (0-4 yrs)

0-4 years

Lenskart - Associate - Sales (0-4 yrs)

Lenskart

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Job Description

Title - Sales Associate

Reporting to - Store Manager

Responsibilities

- Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

- Driving Net Promoter Score

- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

- Understanding the POS system to ensure that the transactions are processed effectively

- Being dedicated to customer satisfaction and resolving any concerns that the customer has

- Presenting the customer with an optimal selection of products based on customer preferences

- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

- Achieving sales vs. Plan & SOP adherence

- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP

- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

- Minimum qualification: 12th pass; Graduates preferred

- Ability to build rapport and trusting relationships

- Ability to understand unstated needs of the customer and offer solutions

- Clear communication and active listening skills

- Ability to adapt to changing environment and openness to learn

- Proactive task ownership, result-orientation, and customer-orientation

- Ability to multitask and organize activities based on priority


Functional Areas: Other

Read full job description

Prepare for Associate roles with real interview advice

Top Lenskart Associate Interview Questions

Q1. How did u refine the refraction correction
Q2. Why there is difference power between contact lens and spectacle
Q3. What is refraction eye testing is refraction
View all 165 questions

What people at Lenskart are saying

3.7
 Rating based on 4 Associate reviews

Likes

No one can like yo work at unhygienic place... Management are completely worst. holding salary.. Incentives... Regular deductions.. Making working days on public holidays. Senior managers not have sense how to talk with junior, giving threats we will ruin your future.. Many more My heartful request to new joiner please seek other p..Read More

Dislikes

Bad place to work

  • Salary - Bad
  • +6 more
Read 4 Associate reviews

Associate salary at Lenskart

reported by 20 employees with 1-7 years exp.
₹2.4 L/yr - ₹4 L/yr
54% less than the average Associate Salary in India
View more details

What Lenskart employees are saying about work life

based on 3.1k employees
51%
37%
52%
96%
Strict timing
Rotational Shift
No travel
Day Shift
View more insights

Lenskart Benefits

Submitted by Company
Relaxed Dress Code
Intra-preneurship
ESOPs
Life & Health Insurance Covering Your Family
Lenskart Discounts for Friends & Family
Big Responsibilities From Early Days +1 more
Submitted by Employees
Job Training
Health Insurance
Soft Skill Training
Work From Home
Team Outings
Cafeteria +6 more
View more benefits

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Lenskart Faridabad Office Location

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Faridabad Office
Headquarter
7th Floor - Vatika Mindscapes, Sector 27D, Mathura Road Faridabad

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