Lenskart - Associate - Sales (0-4 yrs)

Title - Sales Associate

Reporting to - Store Manager

Responsibilities

- Area Activities expected to be performed by a Lenskart Sales Associate Customer focus:

- Driving Net Promoter Score

- Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

- Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

- Understanding the POS system to ensure that the transactions are processed effectively

- Being dedicated to customer satisfaction and resolving any concerns that the customer has

- Presenting the customer with an optimal selection of products based on customer preferences

- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

- Achieving sales vs. Plan & SOP adherence

- Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

- Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.

Store upkeep & maintenance

- Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP

- Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

- Minimum qualification: 12th pass; Graduates preferred

- Ability to build rapport and trusting relationships

- Ability to understand unstated needs of the customer and offer solutions

- Clear communication and active listening skills

- Ability to adapt to changing environment and openness to learn

- Proactive task ownership, result-orientation, and customer-orientation

- Ability to multitask and organize activities based on priority