Manager - Network Engineering

Job Summary:
We are seeking a highly skilled and experienced IT Network Infrastructure Manager to lead our network and voice infrastructure team. The ideal candidate will have a strong technical background in network data and voice technologies, coupled with exceptional leadership and stakeholder management skills. This role is responsible for overseeing network operations, managing vendor relationships, ensuring project success, and driving strategic initiatives to enhance our IT infrastructure.

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and develop a diverse team of network engineers and specialists.
• Foster a culture of collaboration across the globe, accountability, and continuous improvement.
• Define team goals and objectives aligned with organizational strategy.

Network Infrastructure Management:

• Oversee the design, implementation, and maintenance of enterprise network and voice infrastructure.
• Ensure high availability, security, and performance of network systems.
• Develop and enforce network policies, procedures, and best practices.

Stakeholder & Vendor Management:

• Collaborate with internal stakeholders to align network initiatives with business needs.
• Manage third-party vendors and service providers to ensure quality delivery and compliance with SLAs.
• Negotiate contracts and evaluate vendor performance.

Project & Budget Management:

• Plan, execute, and oversee network infrastructure projects from inception to completion.
• Develop and manage budgets, ensuring cost efficiency and ROI on network investments.
• Drive cost optimization initiatives without compromising quality and service levels.

Collaboration & Communication:

• Work cross-functionally with IT and business units to support strategic objectives.
• Provide regular updates to leadership on network performance, risks, and opportunities.
• Act as an escalation point for critical network issues.

Risk & Compliance Management:

• Ensure compliance with industry standards, regulations, and security policies.
• Identify and mitigate risks related to network operations and security.
• Lead incident response and disaster recovery planning for network services.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 8+ years of experience in IT network infrastructure, with at least 5+ years in a managerial role.
• Strong understanding of network data and voice concepts, including routing, switching, VoIP, and cloud networking.
• Proven experience leading and managing diverse teams in a fast-paced environment.
• Excellent vendor management and contract negotiation skills.
• Strong stakeholder engagement and ability to communicate technical concepts to non-technical audiences.
• Experience with project and budget management in an IT infrastructure operations organization.
• Certifications such as CCNP, CCIE, or ITIL are a plus.

Key Competencies:

• Leadership & People Management Ability to inspire, coach, and drive team success.
• Technical Proficiency – Strong understanding of network architecture and operations.
• Strategic Thinking – Ability to align network strategies with business objectives.
• Collaboration & Communication – Ability to engage with multiple teams and stakeholders effectively.
• Problem-Solving & Decision-Making – Analytical mindset to resolve network challenges efficiently.
• Assertiveness & Negotiation – Ability to drive decisions, manage conflicts, and secure favourable agreements.