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118 Lennox India Technology Centre Jobs

Team Leader - Consumer Support

12-16 years

Chennai

1 vacancy

Team Leader - Consumer Support

Lennox India Technology Centre

posted 20d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

We are seeking a highly experienced and dynamic individual to join our Contact Center team as a first-tier support Team Leader. This role is ideal for someone with a strong background in servicing consumers/homeowners & who can inspire commitment through communication & influence. The successful candidate will be responsible for managing a team of consumer support analyst who will be handling first tier level consumer inquiries. They will also work to enhance customer satisfaction and uphold the company's brand image.


Preferred candidate profile

  1. Fluent English with excellent verbal and written communication.
  2. Able to lead a team with responsibility for all daily activities impacting the customer experience.
  3. Able to lead a team for success in all metrics by monitoring the customer experience using relevant dashboards, reporting & contact center tools.
  4. Manage teams daily work volumes within established deadlines and in accordance with existing policies & procedures.
  5. Proficiency in Microsoft Office Suite & CRM Tools
  6. Strong customer service experience and skills, including patience and problem-solving.
  7. Basic HVAC product knowledge and understanding of company policies is an added advantage.
  8. Empathy, positivity, and active listening.
  9. Ability to work U.S. hours and manage shift work.

Interested candidates are requested to share their resume to thomas.naveen@lennox.com


Employment Type: Full Time, Permanent

Read full job description

Prepare for Team Lead roles with real interview advice

Top Lennox India Technology Centre Team Lead Interview Questions

Q1. What is the t-code for the document or process after creating invoice
Q2. Pricing configuration with material based discount.
Q3. What is ble mesh ::::;;:;:::::;::?
View all 7 questions

What people at Lennox India Technology Centre are saying

1.0
 Rating based on 1 Team Lead review

Likes

Work life balance some what good.

  • Job security - Good
Dislikes

No Learning Politics No strong leadership

  • Skill development - Bad
  • +3 more
Read 1 Team Lead review

Team Lead salary at Lennox India Technology Centre

reported by 12 employees with 7-16 years exp.
₹12 L/yr - ₹34.2 L/yr
184% more than the average Team Lead Salary in India
View more details

What Lennox India Technology Centre employees are saying about work life

based on 126 employees
92%
93%
54%
60%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Lennox India Technology Centre Benefits

Submitted by Company
Work From Home
Cafeteria
Health Insurance
Job Training
Submitted by Employees
Work From Home
Team Outings
Cafeteria
Health Insurance
Soft Skill Training
Job Training +6 more
View more benefits

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Lennox India Technology Centre Chennai Office Location

View all
Chennai, Tamil Nadu Office
Headquarter
Lennox India Technology Center, Unit No :1, 13 Floor, Crest Building, Ascendas International Tech Park, Taramani Road, Chennai, Tamil Nadu, IN Chennai, Tamil Nadu
600112

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