We are hiring for Intraday RTA in Movate - Formerly CSS Corp pvt ltd.
Note:
Candidates must have 2 years of experiences in RTA
willing to work in night shifts.
Role & responsibilities
- Ensure staffing commitments are met on a real time / interval level basis and establish controls to maintain service level goals
- Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service
- Responsible for monitoring real-time activity and providing recommendations in order to optimize daily Staffing / Service
- Respond to client requests on staffing and service related queries accurately and in a timely manner
- Respond to client requests on staffing and service related queries accurately and in a timely manner
Preferred candidate profile
- Monitor CMS for SLA - SL%, Abandoned %, Wait time & IMC as applicable to Project to check deviation from required
- Compare staffing, AHT & forecast for planned versus actuals - CMS versus IEX, EWFM, Excel
- Report interval update with accuracy and within the stipulated TAT
- Compare real time CMS with Schedule data from Excel, IEX or EWFM
- Report out requirements to Operations for real time staffing needs
- All Reports should be sent with accuracy and within TAT
- All Reports should have the stakeholders copied (internal & external) as deemed necessary for the Project
- Client responses should be specific and should be reported within the stipulated TAT and with accuracy
- Adhere to all organization processes and policies
Employment Type: Full Time, Permanent
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