Lead Customer Care Engineer

Work Schedule

Environmental Conditions

Job Description

Job Title : Lead Customer Care Engineer

Location : Mumbai

About the company

Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are driving progress in life sciences research, solving intricate analytical challenges, streamlining operations in their laboratories, improving patient health through diagnostics, or leading the way in life-changing therapies, we are here to offer assistance. Our distributed team of over 100,000 colleagues collaborates across different locations to provide an outstanding combination of brand-new technologies, convenient purchasing options, and pharmaceutical services. We are proud to represent leading brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit www.thermofisher.com .

Introduction to the Division /Function

Environmental and Process Monitoring Team is part of CAD Division of Thermo Fisher Scientific. Thermo Scientific Environmental division provides products and service solutions for Ambient air quality analysis, continuous Emissions, and Source Gas Monitoring systems that meet Indian government regulations & industrial safety standards. Some popular air quality analysis products are PM10, PM2.5, CO, NOX, SO2, O3, CO2, Nh3, Calibrator, Analyzers and other.

We also provide a wide range of analyzers and their services for process monitoring systems as well. Some popular process monitoring products are SOLA-II, Mass Spectrometer, Flow Computer, Gas and Liquid Density meters, and others.

Thermo Fisher Scientific Inc. is looking for a highly motivated and skilled Manager, Field Service to join our team in India. This position is expected to lead various PPA businesses. As the Manager, Field Service, you will be responsible for overseeing service delivery in our various PPA businesses. This role provides an opportunity to build a strong service organization with excellent technical expertise and establish effective methods to monitor and track service performance.

Role Description/Position Summary

This position is responsible for Service revenue, booking, and business development for the western region of India. It is also responsible for maintaining key performance indicators like CAS, DT, RT, DTR, Utilization, TRD, etc.

Candidate is expected to decide the high level strategies for business developments. We are seeking a candidate who can effectively improve the service organizations, establish efficient methods to track and monitor critical metrics, and implement appropriate corrective measures, among other responsibilities.

Responsibility

Minimum Educational Qualification

Skills, Knowledge, and Experience Requirement: