Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Thermo Fisher Scientific

Compare

3.9

based on 802 Reviews

156 Thermo Fisher Scientific Jobs

Lead Customer Care Engineer

PPD

3.9

based on 802 Reviews

4-9 years

New Delhi

1 vacancy

Lead Customer Care Engineer

Thermo Fisher Scientific

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Auditing Analytical Chemistry Instrumentation Engineering Service Delivery Management Spare Parts Industrial Hygiene

+ 2 more

Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is looking for a highly motivated and skilled Lead Engineer Field Service to join our team in India. This position is expected to lead various EPM businesses. As the Lead Engineer, Field Service, you will be responsible for overseeing service delivery in our various EPM businesses. This role provides an opportunity to build a strong service organization with excellent technical expertise and establish effective methods to supervise and track service performance.

Candidate is expected to decide the high level strategies for business developments. Person is expected to demonstrate leadership qualities in developing the service organizations, develop strong mechanisms to track and monitor the critical metrics, take necessary corrective actions etc.

Develop technical expertise on products so as to carry out Inspection of all operating parts of analyzers to ensure proper operation within expected tolerances and fine-tune and troubleshoot equipment for proper operation as required.
Interact with manager during field service and update daily status. Co-ordinate with team members & Service Coordinator weekly to update both technical & commercial issues of Customer. Provide firm
Schedule of visits for site as assigned or as per Customer WOs
Monitor and Track various contracts and related revenues under execution.
Identify and create opportunities for finalizing service contracts and sale of spare parts.
Maintain, manage and update databases & online portal regularly
Clearly and professionally interact with customer, regarding status of visit schedule/ Parts information/ commercial updates on a routine basis
Able to determine tools and equipment required to perform scope of job
Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer. Prepare and provide documentation as per audit requirements.
Assemble, align, and install equipment as necessary and keep a track of warranty services etc
Travel, approximately 80-85% of the time.

Minimum of 10+ years of directly related experience. Has experience on Analytical Instrumentation. Environment Monitoring like Ambient Air Quality Monitoring Systems, Stack Emission Monitoring Systems, Mercury Emissions Monitoring Systems, Opacity Monitoring, Industrial Hygiene Products etc.
- Good analytical & Technical knowledge in required field
- Good Communication & presentation Skill
- Good People management skills for Managing customers & junior technicians.
- Seriousness & positive attitude to job with proper conduct.
- Willing to Relocate and flexible for extensive touring as per site requirement.

Employment Type: Full Time, Permanent

Read full job description