Service Management/Lead Consultant Specialist

Some careers shine brighter than others.

If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist.

In this role, you will:

• Central CoE(Centre of Excellence) team will help streamline effort and touchpoints across multiple value streams to maintain and enhance technology resilience posture within Wholesale Tech. The Technology Business Service Lead (TBSL) role was created as a single point of contact for the BSO to support the Technology Resilience activities and oversight at the IBS level. This resulted in major uptick of operational resilience related activities within Value streams

• . Lead a team of Resilience Analysts within CoE to support wholesale tech on resilience related activities from a business, process, and tech assessments perspective. Racks progress against the plan, looking ahead and removing roadblocks to delivery. Ask questions when they do not understand, takes ownership of problems, and escalates when needed (remaining calm, knowing when to escalate, escalates with possible solutions)

• Provide subject matter expertise on Tech resilience and recovery methodologies, taking into account resiliency best practice and industry standards. Contribute to the Banks technology resilience posture, assessments and roadmap, ensuring alignment. Banks overall business strategy. Contribute to the Technical Resilience standards for the Bank and the reporting of compliance against the standard.

• Ensure all required resiliency control requirements are being met. Conduct technical resiliency assessments of Services and Business Applications (in the Cloud or on premises solutions). Validate technologies have appropriate recovery solutions and that Recovery Time Objectives and Recovery Point Objectives can successfully be achieved. Support regular risk assessments to identify potential risks and vulnerabilities to the Bank s IBS landscape and develop mitigation plans.

• Take part in regular tests of the resilience and continuity plans to ensure that they are effective, up-to-date, and meet regulatory requirements. Collaborate with teams across the organization to promote a culture of resilience and provide training on infrastructure resilience best practices. Work with Analysts and Engineers to deliver updated service chain maps, Tech Resilience and Control assessments. Work with business to understand requirements and provide technical subject matter expertise in this area.

• Work with any external vendors to ensure full understanding of their current and future states impacting IT SCMs and Tech Resilience landscape