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Engaged Employer

Wipro

Compare

3.7

based on 52.9k Reviews

Video summary

7 Wipro Lead Analyst Jobs

Lead Analyst

Wipro Limited

3.7

based on 52.9k Reviews

6-10 years

₹ 6.05 - 27L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

Lead Analyst

Wipro

posted 23hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service SQL Project Management Sophos Operations Management

+ 11 more

Job Description

Asset Servicing

Job Location:Gurgaon, Mumbai and Bangalore
Time:2:00 PM-11:30 PM
WFO Only
JOB DESCRIPTION:
Responsibilities:

Hands on experience with asset servicing, processing principal activities like Drawdown, Paydown, Interest in Geneva

Reconcile cash and positions across all funds on daily basis using DUCO platform

Reviewing upcoming activities exceptions from Geneva- WSO accelerator, contract modifications as per the agent notices.

Work across multiple groups to troubleshoot technical and accounting problems

Ensure all the activities are processed and updated in Geneva. Reach out to Agents / Trustee / Internal team for resolving exceptions on daily basis.

Escalation of unresolved cash and position breaks to Manager and onshore team

Create SOP and participate in training program

Liaise with global teams and support ongoing projects, system integration, perform UAT, as needed

Desired Candidate Profile:

Knowledge of Syndicated Bankloan/ Private Credit / CLOs

Processing experience of using Geneva as a software tool for Syndicated Bankdebt Module

Reconciliation experience of Cash and Position using DUCO or any other Recon platform

Hands on experience of processing activities manually in Geneva related to Credit Facilities in Geneva

Awareness of Agents Banks, Trustees and Custodian role in supporting Private Credit

Strong Microsoft Office skills (MS Excel, MS PowerPoint and MS Word) with high proficiency in Microsoft Excel

Highly motivated and the ability to effectively work as an individual contributor and possess strong analytical, problem solving, critical thinking and decision-making skills, multitask and deliver under tight deadlines

The profile involves effective communication across Clients' facilities globally and hence possessing excellent interpersonal and communication skills in verbal and written English is a must

A demonstrated ability to write effectively and summarize large amounts of information succinctly and quickly

A desire to work in an international team environment, often under pressure and with multiple stakeholder

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks

Deliver

No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Employment Type: Full Time, Permanent

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What Lead Analyst at Wipro are saying

3.2

Rating based on 53 Lead Analyst reviews

Anonymous · Customer Success, Service & Operations in Chennai

Likes

They are investing for employees to learn by taking up many courses, that is really a good thing.

Skill development - Good

+2 more

Dislikes

No transportation available for pickup, employees must go by their own. Job security is not available eventhough the employees recruited as permanent one Promotions, hike and appraisal is not satisfying eventhough the employee performs as best and got good rating.