Data Centre Operator

Role & responsibilities

• Requirements:
1. Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.
2. Build up rack matrix / elevations based on the requirement from different silos.
3. Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.
4. Centralize all installation requests for different IT Teams. Raising Change Management request.
5. Work closely with different IT third party vendors for equipment delivery. Raise access request to service providers.
6. Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.
7. Knowledge on cabling, Panduit products
8. Update equipment inventory management system and rack elevations.
9. Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.
10. Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing
11. Prepare defect lists for different MS contractors and Service providers installation.
12. Centralize all decommission requests for different IT silos. Raising change management request.
13. Work with disposal vendors on equipment disposal, HDD shredding and update store room inventory records
14. Provide weekly reporting on project construction status to regional EDC team.
15. Document management
16. Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events
17. Equipment Disposal : obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved
• Job Description:
1. Gather hardware requirements BOM (model, delivery dates etc.) from various IT teams.
2. Build up rack matrix / elevations based on the requirement from different silos.
3. Co-ordinate with the Datacenter vendors for the buildout of the DC space with respect to the Racks, Cabling installation.
4. Centralize all installation requests for different IT Teams. Raising Change Management request.
5. Work closely with different IT third party vendors for equipment delivery. Raise access request to service providers.
6. Physical rack and stacking of IT equipment (e.g. power connections, patching, iLO configuration) handover to different IT silos.
7. Knowledge on cabling, Panduit products
8. Update equipment inventory management system and rack elevations.
9. Coordinate and escort Telco carrier vendors for circuit installations. Witness testing.
10. Coordinate and supervise installation of MS cabling contractor, witness any cabling testing onsite testing
11. Prepare defect lists for different MS contractors and Service providers installation.
12. Centralize all decommission requests for different IT silos. Raising change management request.
13. Work with disposal vendors on equipment disposal, HDD shredding and update store room inventory records
14. Provide weekly reporting on project construction status to regional EDC team.
15. Document management
16. Data Centre Power-down management: coordination with different vendors and all IT silos for DC power down events
17. Equipment Disposal : obtain all hardware equipment to be decommissioned from all teams, and work with IT Finance, IT Business Management, IT Security, and approved
18. Job Level Specific Duties
    
19. Able to work in Shifts
20. Monitor the Service Now Queue and accept the tickets
21. Update Inventory management systems
22. Update respective tools to support the operations
23. Perform user acceptance testing of any new tools
24. Create ad-hoc reports
25. Update Sharepoint sites
26. Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement.
27. Identify opportunities for growth within the customer environment.
28. Typical Years of Experience
    
• Typically requires 4-6 years relevant experience.
• Minimum Education and Certifications
  
• Undergraduate degree or equivalent combination of education and work experience.
• Skills
  
• Language: Fluent in English would be an additional advantage
• Experience/Knowledge:
• Data center related work experience
• Good understanding of server installation procedure
• Good understanding of data center infrastructure and its resiliency design (UPS, Generator, CRAC, cabling, containment routes, etc). CDCP is a plus
• IT Hardware: (not limited to)
• Cable (UTP/fiber) patchings and testing technique
• Working in a fast paced, dynamic environment and can work under pressure