House keeping supervisor

JD: Key Responsibilities:
Supervision of Housekeeping Staff: Lead, train, and manage a team of housekeeping staff to ensure all cleaning and maintenance tasks are performed efficiently and according to established procedures. Assign duties and monitor work to ensure all areas are properly cleaned and maintained.
Cleaning Standards & Procedures: Ensure that cleaning tasks meet established hygiene and cleanliness standards, including the cleaning of guest rooms, bathrooms, public areas, offices, and back-of-house spaces. Ensure adherence to cleaning schedules and quality control.
Inventory Management: Monitor the inventory of cleaning supplies and equipment. Ensure adequate stock levels, and assist in ordering and maintaining supplies. Ensure proper storage and safe handling of cleaning chemicals and equipment.
Staff Training & Development: Provide training and development opportunities for housekeeping staff, ensuring they are knowledgeable in cleaning procedures, safety standards, and customer service expectations. Conduct regular performance evaluations and provide feedback.
Scheduling & Shift Management: Oversee staff scheduling, ensuring adequate coverage for all shifts, including weekends and holidays. Manage shift rotations, time-off requests, and address any staff shortages or absences.
Quality Control: Perform regular inspections of cleaned areas to ensure compliance with cleanliness and hygiene standards. Address any deficiencies in cleaning quality and provide guidance to staff for improvement.
Health & Safety Compliance: Ensure all housekeeping activities comply with health and safety regulations, including proper handling of cleaning chemicals, use of personal protective equipment (PPE), and maintaining safe working conditions.
Guest and Client Interaction: Respond to guest or client requests or complaints related to cleanliness and resolve any issues promptly and professionally. Ensure a high level of satisfaction by maintaining a clean, safe, and welcoming environment.
Record Keeping & Reporting: Maintain accurate records of staff attendance, equipment usage, and cleaning schedules. Report any maintenance issues or equipment malfunctions to the appropriate department for timely resolution.