Billing cashier opd counter staff

Key Responsibilities:
Patient Billing: Process patient bills accurately by entering charges for consultations, treatments, diagnostics, and medications in the hospitals billing system. Ensure all services provided are correctly documented and charged.
Payment Collection: Receive payments from patients for outpatient services, including cash, credit/debit cards, or insurance co-payments. Ensure the correct amount is collected, and issue receipts for all transactions.
Insurance Verification: Assist patients with insurance claims, verify insurance details, and ensure correct billing of insurance charges. Communicate with the billing department for insurance approvals and follow up on pending claims.
Maintain Cash Register: Operate the cash register efficiently, ensuring cash handling procedures are followed. Ensure that all transactions are recorded accurately, and maintain accurate cash balances at the counter.
Customer Assistance: Provide excellent customer service by assisting patients with billing inquiries, providing information about charges, explaining insurance details, and addressing concerns or discrepancies regarding their bills.
Documentation and Records Management: Maintain accurate records of all billing transactions, payments, receipts, and patient information. Ensure proper documentation for financial audits and compliance with healthcare regulations.
Coordinating with Other Departments: Work closely with medical, administrative, and insurance departments to verify patient details, clarify billing discrepancies, and ensure the accuracy of charges.
Cash and Card Reconciliation: Ensure proper reconciliation of cash and card payments at the end of each shift. Handle any discrepancies in the payment amounts and resolve issues as needed.