L2 Support Engineer (indonesian)

Proficient in written and spoken English Strong foundational knowledge of Microsoft Windows server platforms (2016/2019/2022),emphasizing Windows server administration, Active

Directory, IIS, RDS, and Group PolicyObjects (GPO) in enterprise environments

Familiarity with Linux systems (RHEL, CentOS) and basic network administration Exposure to MacOS systems and administration Understanding of major communication and authentication protocols, including HTTP,LDAPs, SAML, SIEM, REST API, RADIUS, SFTP, TLS/SSL, and SSH Technical troubleshooting skills with the ability to isolate and resolve root causes

Eagerness to learn and adapt to new products and technologies Strong problem-solving skills and analytical thinking Effective

communication skills for interacting with colleagues and providing exceptionalservice

Ability to work independently and collaboratively as part of a domestic and internationalteam Willingness to participate in on-call rotation to provide 24/7 customer support