Add office photos
All Filters
753 L&T Technology Services Jobs
Assistant Manager CRM
L&T Technology Services
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description for Executive/ Assistant Manager - CRM Position
Key purpose of the job: . To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till handover of the property, collection, documentation or any other paperwork on behalf of the company or the client. Compile information on customers across different channels / points of contact between the customer and the company (website, telephone, live chat, direct mail, marketing materials and social media).
Key Accountabilities
- Up-dation of data in ERP/ SAP (Sales Module).
- Managing Customer Lifecycle
- Enhance Customer Experience
- Follow-up on submittals
- Collections/ Payment Follow Ups with Customer
- Drive post sales activity
- Address and manage escalated customer queries
- Improving business relationship with Customers & Customer retention
- Sales & CRM budget, MIS reports, bookings and cancellations.
Strategic
- Monitor and maximize customer lifetime value strategies.
- Plan & Monitor accurate and timely sales documentation - Eg Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks
Operational
- To contribute to the overall standardization of data, formats and MIS
- To conceptualize & identify opportunities to create and implement customer delight
- Managing site visits and walk -ins during property exhibition.
- Managing web site and walk in enquiries.
- Follow up of all walk-in prospects and exhibition prospects and converting them to clients.
- To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product.
- Managing customer queries, negotiation with buyers, maintaining customer data and follow up with customers.
- Monitoring the invoices as per the site progress.
- Management of receivables, Coordination with accounts for tracking weekly and monthly collections.
- Completing formalities related to agreement and payment disbursement, Verifying agreements for registration.
- Tie up with HFIs concerning the new schemes, rate of interest, and follow up for client s loan disbursement.
- Formulating budgets, MIS reports, bookings and cancellations.
- Updation of data in ERP/ SAP (Sales Module).
- Co-ordination with the execution team, facility team for units to be ready for handing over possession.
- Inspecting of flats before handing over possession.
- To ensure prompt responsiveness on sales enquires (viz. customer calls, emails, walk-ins and other correspondence) so as to maximize sales conversions
- To monitor sales collections and ensure regular follow-up & sending demand notices for the same to red flag issues
- To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams
- To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed
- To ensure data entry and detailed filing of all documents received
- To ensure prompt dispatch of receipts for customer payments/ documents received
- To lead and implement customer delight initiatives e.g. welcome kits for new customers
- To coordinate with Legal/ Finance/ Engineering teams on customer documentation related issues
Internal & External Interactions
Internal: Engineering, Legal, Sales and Marketing, Finance, IT departments
External: Customers, HFI Team, Bank , Agencies, Consultants
Internal: Engineering, Legal, Sales and Marketing, Finance, IT departments
External: Customers, HFI Team, Bank , Agencies, Consultants
Education & Experience Requirement:
- Graduate/ Post Graduate/ MBA with a minimum 4- 10 Years of Experience in real estate Sales/CRM
- Strong background in customer acquisition, re-engagement and retention strategies.
- A Confident and articulate communicator capable of inspiring strong collaboration in the organisation
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager CRM roles with real interview advice
People are getting interviews at L&T Technology Services through
People are getting interviews through
(based on 347 L&T Technology Services interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
34%
28%
7%
5%
4%
1%
21% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at L&T Technology Services are saying
What L&T Technology Services employees are saying about work life
based on 4.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
L&T Technology Services Benefits
View more benefits
Compare L&T Technology Services with
TCS
Compare
Infosys
Compare
Wipro
Compare
Tech Mahindra
Compare
HCLTech
Compare
LTIMindtree
Compare
Cyient
Compare
Persistent Systems
Compare
KPIT Technologies
Compare
Mphasis
Compare
DXC Technology
Compare
Virtusa Consulting Services
Compare
NTT Data Information Processing Services
Compare
Hexaware Technologies
Compare
CGI Group
Compare
Coforge
Compare
UST
Compare
GlobalLogic
Compare
Sutherland Global Services
Compare
eClerx
Compare
Similar Jobs for you
Share an Interview