Kyno Health - Sales Expert (0-5 yrs)

Key Responsibilities :

- Sales Engagement : Make outbound and receive inbound calls to potential and existing customers.

- Product Knowledge : Develop and maintain in-depth knowledge of our products, services, effectively address customer inquiries and provide accurate information.

- Customer Relationship Management : Build and nurture relationships with customers through excellent communication, active listening, and personalized service.

- Sales Techniques : Utilize effective sales techniques to identify customer needs, overcome objections, and close sales. Upsell and cross-sell additional products and services as appropriate.

- Lead Generation : Identify and qualify potential leads, and follow up on sales opportunities to meet or exceed sales targets.

- Customer Support : Provide high-quality support by addressing customer concerns, resolving issues, and ensuring a positive experience throughout the sales process.

- Record Keeping : Accurately record and update customer information, sales interactions, and outcomes in the CRM system.

- Performance Tracking : Monitor and achieve individual and team performance metrics, including sales targets, call handling time, and customer satisfaction scores.

- Team Collaboration : Work closely with team members and other departments to share insights, strategies, and best practices for improving sales performance and customer satisfaction.