Executive/Sr. Executive - Sales Coordination, Goregaon

Job Title: Executive /Sr. Executive - Sales Co-ordination (International)

Reporting to: AGM Sales

Location: Mumbai

Job Purpose:

Responsible for building and maintaining relationships with a company's customers.

Job Duties and Responsibilities

• Respond to customer inquiries promptly and efficiently. Resolve issues and provide information and advice to customers
• Compiling client Information Packs.
• Prepare and sending quotations
• Coordinating with production department for artwork, sampling & dispatch.
• Utilizing social networking opportunities to facilitate sales and increase brand awareness.
• Prepare and send samples to customers.
• Maintain customer database and customer satisfaction survey/feedback.
• Analyze customer data to identify patterns and insights. Use this information to enhance customer relationship management strategies
• Work with marketing, sales, logistics, and product development to improve the customer experience.
• Analyze data and make recommendations based on it.
• Having experience with calculations
• Coordination for customer visits & exhibitions

Required Knowledge, Qualifications & Skills (Preferred/Essential)

Qualifications

Any Graduate (Essential))

MBA /PG (Preferred)

Knowledge

• MBA /Graduate in any discipline with minimum 3 years & above of experience.
• Excellent customer service skills and demonstrable experience
• Excellent written communication skills, particularly for a sales audience.
• Keen eye for attention to detail
• High level of computer proficiency and demonstrable working knowledge of Microsoft Office.
• Creative, innovative and willing to contribute ideas and professional.
• Strong sense of initiative and a can do attitude.

Soft Skills (Preferred/Essential)

Good Communication & interpersonal Skills

Collaboration/communication with people of diverse backgrounds

Customer Relations