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Associate Director Operations & Delivery
KritiLabs Technologies
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Execute and achieve operations targets in line with customer deliverables effectively. The person will be based out of Delhi, but will manage operations of Uttar Pradesh, Punjab, J&K, and Delhi Zone.
Requirements
- Maintain relationship with the Customers Key Stakeholders to plan and execute deliverables. Ensure relationship is well maintained with customers in order to get invoices cleared on time.
- Communicate KL initiatives in New Solution Development and discuss used cases with the customers from a perspective of Account Mining.
- Evaluate the implementation of various Engineering initiatives with the Assistant Managers.
- Periodically evaluate the conformance to process set in the Operations department and suggest modification of processes for building efficiency into the system/deliverable.
- Train Assistant Managers and Field Executives in reporting, relationship building, and providing standard MIS from time to time.
- Suggest changes to current processes in line with customer requirements or effective operational delivery.
- Budget cost of delivery and measure variance from the budget.
- Create Customer wise MIS for management decision making.
- Evaluate Customer wise profitability and take 2 initiatives per quarter to improve effectiveness.
- Good communication skills with ability to interact with customers at senior levels.
- Experience in Team Building and Team Management.
- Some experience in Sales will be preferred.
- LOCATION: Delhi
- QUALIFICATION: 10 to 15 years
Employment Type: Full Time, Permanent
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What people at KritiLabs Technologies are saying
Associate Director Operations salary at KritiLabs Technologies
reported by
2
employees
with 16-17
years exp.
₹16.2
L/yr - ₹20.7
L/yr
47%
less
than the average Associate Director Operations Salary in India
View more details
What KritiLabs Technologies employees are saying about work life
based on 51 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
KritiLabs Technologies Benefits
Work From Home 
Health Insurance 
Job Training 
Free Transport 
Education Assistance 
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