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169 Konica Minolta Business Solutions India Pvt. Ltd. Jobs

Customer Support Specialist/ Sr. Customer Support Specialist - PPDC

5-8 years

Gandhinagar

Customer Support Specialist/ Sr. Customer Support Specialist - PPDC

Konica Minolta Business Solutions India Pvt. Ltd.

posted 25d ago

Job Description

Role Overview/ Job Purpose (Basic Information related to the role A Brief in 2-3 lines)

  • Skills Enhancement of CE and 1st level Technical Support
  • Service Delivery and Field support management
  • Management of Customer Satisfaction Initiatives

Key Responsibilities (Detailed outline of the role holder)

  • Implement the service infrastructure evaluation process for PP-DC at designated region.
  • Implement Process for Call Quality Measures of CEs, Gap Identification & initiate corrective actions.
  • Analyse SCA Codes, Identify Gaps & implement corrective actions for technical competencies.
  • Implement Quality Audits & Field Accompaniments programs, Gap Identification & Initiate Corrective actions.
  • Monitor spare parts consumption and take corrective action to improve the yield.
  • Drive programs to improve machine performance in the field to generate higher Print Volumes.
  • Implement field technical escalation process.
  • Implement service delivery standards & Process Mechanism
  • Daily pending call review
  • Periodically review technical support activities, identify gaps and implement corrective actions.
  • Promote customer satisfaction programs.

Review CS survey feedback for identifying gaps and implement corrective actions.

Desired Skills:

  • Technical understanding of Production Printers and Team management experience.

Experience:

  • 5+ Years in PP Service & Technical Support

Required Qualification:

  • Diploma/B.E. / B. Tech

Functional/ Leadership Competencies (Please mention at least 4-5 competencies)

  • Planning Capability
  • Problem Solving and Analytical Skills
  • Customer Orientation
  • Team Building

Preferences/ Desirables Differentiators for the role/ Specific Qualification/ Certification/ Industry Specific etc.

Preferably from Production Printer background and related industry.


Employment Type: Full Time, Permanent

Read full job description

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What people at Konica Minolta Business Solutions India Pvt. Ltd. are saying

Customer Support Specialist salary at Konica Minolta Business Solutions India Pvt. Ltd.

reported by 2 employees with 7-14 years exp.
₹7.9 L/yr - ₹10.1 L/yr
63% more than the average Customer Support Specialist Salary in India
View more details

What Konica Minolta Business Solutions India Pvt. Ltd. employees are saying about work life

based on 209 employees
56%
56%
48%
99%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Konica Minolta Business Solutions India Pvt. Ltd. Benefits

Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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