Technical Design Expert, Customer Engagement & IAM

Job Description

Digitalizing KONEs marketing, sales and customer interactions will be one of the key areas in KONE’s new “Sustainable success with customers” strategy. In the future, the best experience can be created by working together with customers and partners in every step of the process, from early engagement to upgrading equipment.

Commercial & Operations Solutions unit within KONE IT is designing, developing, maintaining and supporting solutions across KONE’s digital and digitally enabled customer journey – marketing, sales, field service and project delivery and customer service. Especially for marketing and sales, our purpose is to enable superior customer experience and high-rising sales by transforming how KONE interacts with customers.

We are now looking for a

Technical Design Expert, Customer Engagement, Identity & Access Management Solutions

Are you passionate about shaping the future of digital experiences? Are you driven by innovation and a desire to create products that delight users? If so, we have an exciting opportunity for you!

In this role as Technical Design Expert, you will deliver the best customer experiences through a unified Customer Identity & Access Management (CIAM) capability for KONE digital channels.

The position is based in Pune, India and you will report to xxxx.

In this role, you get to:

• Your will be responsible for designing, implementing, and managing CIAM solutions to ensure secure and seamless customer experiences.
• You will architect and implement CIAM solutions using Auth0 to manage customer identities and accesses while ensuring the integration of CIAM solutions with various KONE IT solutions and services.
• You are required to oversee the day-to-day operations of the CIAM systems, ensuring high availability and performance, while managing and troubleshooting issues related to customer identity and access management.
• You are responsible to develop and enforce security policies to protect customers data and ensure compliance with data privacy regulations like CCPA and GDPR.
• You will work with cross-functional teams and provide guidance on CIAM best practices and Auth0 functionalities to be used in the respective IT solutions.
• Continuously improve CIAM processes and solutions to enhance customer experience and stay updated with the latest trends and technologies in CIAM and identity management.

Skills & experience we`re looking for:

• Bachelor’s degree in Computer Science, Information Technology, or a related field. A master’s degree is a plus.
• Minimum of 8+ years of experience in working with product development especially with B2B and B2C authorization & authentication-based technologies such as Auth0.
• Minimum of 5 years of experience in implementing identity and access management capabilities in the B2B or B2C digital solutions.
• At least 2 years of hands-on experience with Auth0 / Okta Customer Identity Cloud (CIC). Certification in Okta products is a plus.
• Experience with authentication, authorization, identity, and access management specifically using OIDC, OAuth2, SAML2, Auth0 (Okta CIC) based technologies. Knowledge of data privacy regulations and compliance requirements is a must.
• Excellent problem-solving and analytical skills
• Highly motivated team player with a service-oriented mindset, enjoying consulting and co-creating solutions.
• Ability to both work independently as well as contribute effectively to virtual teams in a multicultural international setup.
• Excellent collaboration and communication skills in English, including effectively communicating complex topics at a comprehensible level.
• Open-minded with a sense of humor, contributing to a positive and dynamic work environment.