Tungsten is hiring For Technical Support Engineer at Hyderabad

Technical Support Engineer

Key Job Responsibilities:

• Bachelor's degree in Computer ScienceBachelor's degree in computer science or equivalent degree/qualification
• 5+ years of work experience in Technical Support, directly supporting IT professionals
• 5+ years of work experience with network diagnostic tools such as Wireshark, Fiddler, Process Monitor and Windows Event Viewer
• 5+ years of work experience with Network troubleshooting
• Working experience or familiarity with: Print and/or scan solutions, VMWare, Microsoft IIS, Robotic Process Automation (ROA), SQL, Oracle, Windows Server Operating Systems, print server, Active Directory, Load balancing, and Business Process Management (BPM), Microsoft Azure, Amazon Web Services, Token based authentication mechanisms
• Enterprise business-to-business (B2B) support
• Experience in unscripted maintenance troubleshooting: The process of identifying what is wrong with a faulty component or system when the problem is not immediately obvious. Taking a systematic, four-step approach; identify the problem, plan a response, test the solution, and resolve the problem.
• Recreating customer environments in which to perform tests to determine the root causes of issues
• Test updates, upgrades, and hotfixes
• Working North American hours (8-hour shift start time could vary in range between Eastern through Pacific time zones)
• Proficient in speaking and writing English